Terms of Service

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Effective Date: 03/08/2025

Last Updated: 03/08/2025

Welcome to Brothers Mobile Auto Spa! By using our website, booking our services, or otherwise engaging with us, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Provided

Brothers Auto Spa provides mobile auto detailing services at customer-specified locations. The scope of services may include exterior washes, interior cleaning, waxing, and other detailing services as described on our website.

3. Booking and Appointments

• Appointments must be scheduled in advance via our website, phone, or other booking platforms.

• We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances, including weather conditions or equipment failures.

• Customers must provide accurate location details for mobile detailing services.

4. Pricing and Payment

• Prices for services are listed on our website and may vary based on vehicle size, condition, and requested services.

• Payments are due at the time of service unless otherwise agreed upon.

• We accept various forms of payment, including cash, credit/debit cards, and digital payment methods.

• Prices are subject to change without notice.

5. Cancellations and Refunds

• Cancellations must be made at least 24 hours before the scheduled appointment to avoid cancellation fees.

• Failure to cancel within the required timeframe may result in a fee of $50.

• Refunds are issued at our discretion if services are not provided as described.

6. Customer Responsibilities

• Customers must ensure their vehicle is accessible and in a safe location for service.

• Personal belongings should be removed from the vehicle before service begins.

• Brothers Auto Spa is not responsible for lost, stolen, or damaged personal items left in the vehicle.

7. Service Limitations

• We do not guarantee the removal of all stains, odors, or imperfections in a vehicle.

• Excessive dirt, pet hair, or other conditions may result in additional charges.

• We do not provide mechanical repairs, paint touch-ups, or any other non-detailing services.

8. Liability and Damages

• Brothers Auto Spa takes reasonable precautions to prevent damage; however, we are not liable for pre-existing damage, defects, or issues with the vehicle.

• Any claims of damage must be reported within 24 hours of service completion.

• We reserve the right to refuse service to any vehicle deemed unsafe or in hazardous condition.

9. Weather Policy

• In the event of inclement weather, appointments may be rescheduled at our discretion.

• We will notify customers as soon as possible if a rescheduling is necessary.

10. Privacy Policy

Your privacy is important to us. Any personal information collected through our website or services is used solely for booking and service purposes. We do not sell or share customer information with third parties.

11. Changes to Terms

Brothers Auto Spa reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website and will become effective upon posting.

12. Governing Law

These Terms of Service are governed by the laws of Ohio. Any disputes shall be resolved in the appropriate courts of Ohio.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Brothers Mobile Auto Spa

(330) 704-1131

Brothersmobileautospa@gmail.com

brothersmobileautospa.com

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.